a44 Privacy Policy

This Privacy Policy explains how a44 ("we", "our", or "the Platform") collects, uses, discloses, and safeguards personal information provided by users ("you") when you access or use our online casino and sports betting services at a44.onl. This policy applies to all registered players in Bangladesh and governs how your data is handled throughout your relationship with us.

By registering an account or using any service offered by a44, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

Information We Collect

a44 collects information that is necessary to provide you with a secure, seamless, and personalised betting and gaming experience. We only gather what we genuinely need and handle it with care.

Personal Information You Provide

When you register, verify your account, or contact our support team, you may provide the following types of information:

• Full name, date of birth, and national ID or passport number (for age and identity verification)
• Email address and mobile phone number (used for account communications and one-time passwords)
• Residential address including division, district, and postal code (e.g., Dhaka, Chittagong, Sylhet)
• Payment account details such as your bKash, Nagad, Rocket, or Upay mobile wallet number (we do not store full card numbers)
• Communications you send to us via support chat, email, or feedback forms

Automatically Collected Information

When you browse or interact with our platform, certain technical and behavioural data is collected automatically through our servers and analytics systems:

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, time spent on each page, click paths, and session duration
• Deposit and withdrawal transaction logs including amounts in Bangladeshi Taka (৳) and timestamps
• Game activity records, bet history, game sessions, and bonus usage data

How We Use Your Information

All personal data collected by a44 is used strictly for legitimate operational and compliance purposes. We do not sell your data to third parties for marketing or advertising. Specific uses include:

• Account creation, identity verification (KYC), and ongoing account management for registered players
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering personalised promotions, welcome bonuses, free spins, and loyalty rewards relevant to your activity
• Detecting and preventing fraud, money laundering, and account takeover attempts to protect all players
• Providing customer support and resolving disputes related to games, transactions, or account access
• Improving platform performance, fixing bugs, and tailoring the user experience based on aggregated analytics

Data Sharing and Disclosure

a44 does not sell, rent, or trade your personal information. We may share data with the following categories of third parties only when strictly necessary:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate secure transactions in Bangladeshi Taka (৳)
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) who supply the games you play — limited to session data required for game operation
• Fraud prevention and identity verification services that help us confirm player age and prevent financial crime
• Competent authorities or law enforcement bodies when we are legally compelled to disclose information under applicable law

Any third party receiving data from a44 is contractually bound to keep it confidential and use it only for the specific purpose for which it was shared. We require all partners to maintain security standards consistent with our own.

Data Security Measures

a44 takes data security seriously. We implement a range of technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive records, role-based access controls limiting internal staff access, multi-factor authentication on administrative systems, and regular penetration testing and security reviews.

Despite our robust security measures, no system can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take all reasonable steps to mitigate any harm. We encourage you to use a strong, unique password for your a44 account and to log out after every session, particularly on shared or public devices.

Cookies and Tracking Technologies

a44 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. The types of cookies we use include:

• Essential cookies — required for core platform functionality such as keeping you logged in and remembering session preferences
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate and interact with the platform
• Preference cookies — store your language, region, and display settings so you do not have to re-configure them on each visit

You may configure your browser to reject all cookies or to alert you when cookies are sent. Please note that disabling essential cookies may affect your ability to log in or access certain features of the a44 platform. We do not use cookies to track your activity on external websites.

Your Privacy Rights

As a registered user of a44, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:

• Right of Access — you may request a copy of all personal data a44 holds about you
• Right to Rectification — if your data is inaccurate or incomplete, you may ask us to correct it
• Right to Erasure — in certain circumstances, you may request deletion of your personal data (subject to our legal retention obligations)
• Right to Restrict Processing — you may ask us to pause processing of your data while a dispute is being investigated
• Right to Data Portability — you may request your data in a structured, machine-readable format for transfer to another service provider

We will respond to all valid data rights requests within 30 days. In complex cases we may extend this to 60 days, in which case we will inform you of the extension and the reason for it.

Third-Party Payment Processors

When you make a deposit or request a withdrawal on a44, your transaction is processed by third-party payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks such as Visa and Mastercard. These providers operate under their own privacy policies and security frameworks. a44 transmits only the minimum data required to complete your transaction — typically your mobile wallet number or partial card details.

We strongly recommend that you review the privacy policy of any payment provider you use for deposits or withdrawals on our platform. a44 is not responsible for the data practices of independent third-party payment processors, although we do perform due diligence when selecting our partners.

Data Retention

a44 retains your personal data for as long as your account remains active or as needed to provide you with our services. Transaction records, bet history, and account activity logs are retained for a minimum of five years following account closure, in accordance with standard financial record-keeping requirements applicable to online gaming platforms operating in the Bangladesh market.

When data is no longer required for any legal or operational purpose, we will securely delete or anonymise it so it can no longer be linked back to you as an individual. You may contact our support team to enquire about the specific retention period applicable to your account data.

Age Restriction and Minors

a44 is strictly an adult gaming platform. All players must be 21 years of age or older to register, deposit, or participate in any game or betting activity on a44. We do not knowingly collect personal information from individuals under the age of 21. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

We implement age verification checks during the account registration process. Any account found to belong to a person under 21 will be suspended immediately, all funds will be frozen, and the matter will be reviewed in accordance with our responsible gaming obligations. Protecting minors is a non-negotiable commitment for a44.

Updates to This Privacy Policy

a44 reserves theright to update or amend this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. When we make material changes, we will post the revised policy on this page with a new effective date displayed prominently at the top.

Your continued use of a44 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically, particularly if you are a regular player based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. If you have any questions about a specific change, contact our support team before continuing to use the platform.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way a44 handles your personal data, our dedicated support team is here to help. We are committed to responding to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email us at: [email protected]